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Privacy Policy

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 Move4U.lu

Last updated: 20 November 2025

1. Introduction

Move4U Sàrl-S (“we”, “our”, “us”) operates the website www.move4u.lu and provides transport, moving, delivery, and odd-job services in Luxembourg and the Greater Region.
We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Luxembourg data protection laws.

This Privacy Policy explains what personal data we collect, how we use it, how we store it, and your rights as a user.

2. Data Controller

Move4U Sàrl-S
Luxembourg
Email: info@move4u.lu

(If you want your registered company address included here, tell me and I’ll add it.)

3. What Personal Data We Collect

3.1 Information you provide to us

  • Name and surname

  • Email address

  • Phone number

  • Pickup and delivery addresses

  • Billing address

  • Payment information (processed securely by our payment providers)

  • Details of your request, order, or booking

  • Communication sent through contact forms, email, WhatsApp, or booking tools

3.2 Information collected automatically

When using our website, Wix and Move4U may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited

  • Time spent on the website

  • Cookies and tracking data

This is standard for all Wix-hosted websites.

4. How We Use Your Personal Data

We use your data for the following purposes:

  • Managing and delivering transport and odd-job services

  • Processing bookings, quotes, and payments

  • Communicating with you about your request

  • Improving our website and services

  • Managing invoicing and accounting requirements

  • Ensuring site and service security

  • Complying with legal obligations in Luxembourg

5. Legal Basis for Processing

We process your personal data based on:

  • Contractual necessity (providing services you request)

  • Your consent (e.g., submitting a contact form)

  • Legal obligations (e.g., accounting rules)

  • Legitimate interest (service improvements, security)

6. Sharing Your Data

We do not sell your personal data.

We may share your data with:

  • Wix.com Ltd. (website hosting provider)

  • Payment service providers (e.g., Wix Payments, Stripe)

  • Professional partners assisting in the completion of a service

  • Authorities if required by law

All third parties comply with GDPR.

7. Cookies and Tracking

Our website uses cookies via Wix to:

  • Ensure functionality

  • Analyze website performance

  • Improve user experience

You can manage cookie preferences in your browser settings.

8. Data Retention

We retain personal data only as long as necessary for:

  • Service delivery

  • Legal obligations (such as accounting)

  • Customer relationship management

Booking and invoicing data is retained for the legally required period in Luxembourg.

9. Your GDPR Rights

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, contact us at info@move4u.lu.

10. Data Security

Move4U Sàrl-S uses industry-standard technical and organizational measures to protect personal data, including:

  • Encrypted Wix servers

  • SSL secure connection

  • Limited staff access

  • Secure payment processing

Although no method is completely secure, we strive to protect yourdata as effectively as possible.

11. VAT Information

Move4U Sàrl-S does not yet have a VAT number.
Once a VAT number is assigned, this Privacy Policy will be updated accordingly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on www.move4u.lu.

13. Contact

For questions or privacy-related requests, contact:

Move4U Sàrl-S
Email: info@move4u.lu

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